Privacy Policy

Helpculture Ltd (”We”) are committed to protecting and respecting your privacy.

This notice, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a new regulation which replaces the Data Protection Regulation (Directive 95/46/EC) The Regulation aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of data protection legislation in force from time to time the data controller is HELPCULTURE LIMITED of 20-22 WENLOCK ROAD, LONDON, ENGLAND, N1 7GU.

Our Data Protection Officer is Deborah Duncan.

We are an educational consultant.  We also provide advise for private or companies interested in moving across culture and boundaries. We collect the personal data of the following types of people to allow us to undertake our business;

  • Students for permanent or temporary educational and work experience;

  • Students’ family member;

  • Students’ curricula operators

  • Employers, consultants, hosting family, temporary workers;

We collect information about you to carry out our core business and ancillary activities.

This is information about you that you give us by filling in forms on our site www.helpculture.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, to enter our database, subscribe to our services, attend our events, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site.

The information you give us or we collect about you may include your name, address, private and corporate e-mail address and phone number, financial information, compliance documentation and references verifying your qualifications and experience and your right to study and work in the United Kingdom, curriculum vitae and photograph, links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, business Facebook or other social media.

We use information held about you in the following ways:

To carry out our research arising from any service agreement we intend to enter into or have entered into between you and us and to provide you with the information, products and services that you request from us or we think will be of interest to you because it is relevant to your career or to your organisation.

To provide you with information about other services we offer that are similar to those that you have already selected, been provided with or enquired about. 

The core service we offer to our candidates and clients is the enrolment in a school abroad for the purpose of temporary or permanent study experience.  However, our service expands to supporting individuals and companies throughout their interest in moving across borders and to supporting businesses’ resourcing needs and strategies.

Our legitimate interests in collecting and retaining your personal data is described below:

As educational consultant we introduce candidates to educational institution for temporary or permanent experience.  The exchange of personal data of our candidates and our client contacts is a fundamental, essential part of this process.

In order to support our candidates’ career aspirations and our clients’ resourcing needs we require a database of candidate and relevant families personal data containing historical information as well as current resourcing requirements.

To maintain, expand and develop our business we need to record the personal data of prospective candidates and contacts. If you are looking for experience abroad it is reasonable to assume you are happy for us to use your personal data to provide you with our scouting services.  This includes sharing information with educational institutions and prospective employers and assess your skills against your selected experience. You can request to be removed from our database at any time by emailing info@helpculture.co.uk.

In order to provide a personalised and efficient service, we would like to provide tailored recommendations and relevant articles related to education in various countries. To deliver these services, we think it is reasonable to process your data in order to send you the most relevant and appropriate content.  From time to time, we would also like to invite students and families to take part in surveys relating to our activity which aim to develop ideas and opportunities within the industry you work in.

Consent

Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and record your response on our system.  Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time.

We will share your personal information with selected third parties including:

  • Educational institutions for the purpose of introducing candidates to them;

  • students for the purpose of arranging interviews and engagements;

  • hosting families, business partners, suppliers and sub-contractors for the performance and compliance obligations of any agreement we enter into with them or you;

  • Accountants, our insurance broker other sub-contractors for the purpose of preparing financial statements accordingly with law.

    • to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of HELPCULTURE our customers, or others.

We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so.  Accordingly, we have a data retention notice and run data routines to remove data that we no longer have a legitimate business interest in maintaining.

We may archive part or all of your personal data or retain it on our financial systems only, deleting all or part of it from our main Customer Relationship Manager (CRM) system.

Your rights  

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and we will collect express consent from you if legally required prior to using your personal data for marketing purposes.

You can exercise your right to accept or prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@helpculture.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The GDPR provides you with the following rights: 

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Request the transfer of your personal information to another party in certain formats, if practicable.

  • Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted through this link:  https://ico.org.uk/concerns/

 

The Data Protection Act 1998 and the GDPR give you the right to access information held about you.  We also encourage you to contact us to ensure your data is accurate and complete.

If a subject access request is required, a full disclosure of the information we have stored on you will be provided. Please note that we will require confirmation of your identity to provide this information. The information will be provided within one month of receipt of the formal request – this is in accordance with legislation and ICO guidance:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/

A subject access request should be submitted to Deborah Duncan, info@helpculture.co.uk.  

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

Questions, comments and requests, including if you wish to be removed from our database, or general enquiries regarding this Privacy Policy are welcomed and should be addressed to info@helpculture.co.uk.

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